Drupal\Core\Cache\VariationCache->set() (Line: 96) Drupal\Core\Render\RenderCache->set() (Line: 127) Drupal\Core\Render\PlaceholderingRenderCache->set() (Line: 584) Drupal\Core\Render\Renderer->doRender() (Line: 504) Drupal\Core\Render\Renderer->doRender() (Line: 248) Drupal\Core\Render\Renderer->render() (Line: 484) Drupal\Core\Template\TwigExtension->escapeFilter() (Line: 68) __TwigTemplate_459bf373edf1d10af4d9b11648cf5e7e->doDisplay() (Line: 388) Twig\Template->yield() (Line: 344) Twig\Template->display() (Line: 359) Twig\Template->render() (Line: 51) Twig\TemplateWrapper->render() (Line: 33) twig_render_template() (Line: 348) Drupal\Core\Theme\ThemeManager->render() (Line: 491) Drupal\Core\Render\Renderer->doRender() (Line: 248) Drupal\Core\Render\Renderer->render() (Line: 484) Drupal\Core\Template\TwigExtension->escapeFilter() (Line: 91) __TwigTemplate_0f4f23457c8372651ce1e9c1968feaeb->doDisplay() (Line: 388) Twig\Template->yield() (Line: 344) Twig\Template->display() (Line: 359) Twig\Template->render() (Line: 51) Twig\TemplateWrapper->render() (Line: 33) twig_render_template() (Line: 348) Drupal\Core\Theme\ThemeManager->render() (Line: 491) Drupal\Core\Render\Renderer->doRender() (Line: 248) Drupal\Core\Render\Renderer->render() (Line: 158) Drupal\Core\Render\MainContent\HtmlRenderer->Drupal\Core\Render\MainContent\{closure}() (Line: 638) Drupal\Core\Render\Renderer->executeInRenderContext() (Line: 159) Drupal\Core\Render\MainContent\HtmlRenderer->renderResponse() (Line: 90) Drupal\Core\EventSubscriber\MainContentViewSubscriber->onViewRenderArray() call_user_func() (Line: 111) Drupal\Component\EventDispatcher\ContainerAwareEventDispatcher->dispatch() (Line: 186) Symfony\Component\HttpKernel\HttpKernel->handleRaw() (Line: 76) Symfony\Component\HttpKernel\HttpKernel->handle() (Line: 53) Drupal\Core\StackMiddleware\Session->handle() (Line: 48) Drupal\Core\StackMiddleware\KernelPreHandle->handle() (Line: 28) Drupal\Core\StackMiddleware\ContentLength->handle() (Line: 32) Drupal\big_pipe\StackMiddleware\ContentLength->handle() (Line: 201) Drupal\page_cache\StackMiddleware\PageCache->fetch() (Line: 138) Drupal\page_cache\StackMiddleware\PageCache->lookup() (Line: 87) Drupal\page_cache\StackMiddleware\PageCache->handle() (Line: 50) Drupal\ban\BanMiddleware->handle() (Line: 48) Drupal\Core\StackMiddleware\ReverseProxyMiddleware->handle() (Line: 51) Drupal\Core\StackMiddleware\NegotiationMiddleware->handle() (Line: 36) Drupal\Core\StackMiddleware\AjaxPageState->handle() (Line: 51) Drupal\Core\StackMiddleware\StackedHttpKernel->handle() (Line: 741) Drupal\Core\DrupalKernel->handle() (Line: 19)
Drupal\Core\Cache\VariationCache->set() (Line: 96) Drupal\Core\Render\RenderCache->set() (Line: 127) Drupal\Core\Render\PlaceholderingRenderCache->set() (Line: 584) Drupal\Core\Render\Renderer->doRender() (Line: 504) Drupal\Core\Render\Renderer->doRender() (Line: 248) Drupal\Core\Render\Renderer->render() (Line: 484) Drupal\Core\Template\TwigExtension->escapeFilter() (Line: 121) __TwigTemplate_459bf373edf1d10af4d9b11648cf5e7e->doDisplay() (Line: 388) Twig\Template->yield() (Line: 344) Twig\Template->display() (Line: 359) Twig\Template->render() (Line: 51) Twig\TemplateWrapper->render() (Line: 33) twig_render_template() (Line: 348) Drupal\Core\Theme\ThemeManager->render() (Line: 491) Drupal\Core\Render\Renderer->doRender() (Line: 248) Drupal\Core\Render\Renderer->render() (Line: 484) Drupal\Core\Template\TwigExtension->escapeFilter() (Line: 91) __TwigTemplate_0f4f23457c8372651ce1e9c1968feaeb->doDisplay() (Line: 388) Twig\Template->yield() (Line: 344) Twig\Template->display() (Line: 359) Twig\Template->render() (Line: 51) Twig\TemplateWrapper->render() (Line: 33) twig_render_template() (Line: 348) Drupal\Core\Theme\ThemeManager->render() (Line: 491) Drupal\Core\Render\Renderer->doRender() (Line: 248) Drupal\Core\Render\Renderer->render() (Line: 158) Drupal\Core\Render\MainContent\HtmlRenderer->Drupal\Core\Render\MainContent\{closure}() (Line: 638) Drupal\Core\Render\Renderer->executeInRenderContext() (Line: 159) Drupal\Core\Render\MainContent\HtmlRenderer->renderResponse() (Line: 90) Drupal\Core\EventSubscriber\MainContentViewSubscriber->onViewRenderArray() call_user_func() (Line: 111) Drupal\Component\EventDispatcher\ContainerAwareEventDispatcher->dispatch() (Line: 186) Symfony\Component\HttpKernel\HttpKernel->handleRaw() (Line: 76) Symfony\Component\HttpKernel\HttpKernel->handle() (Line: 53) Drupal\Core\StackMiddleware\Session->handle() (Line: 48) Drupal\Core\StackMiddleware\KernelPreHandle->handle() (Line: 28) Drupal\Core\StackMiddleware\ContentLength->handle() (Line: 32) Drupal\big_pipe\StackMiddleware\ContentLength->handle() (Line: 201) Drupal\page_cache\StackMiddleware\PageCache->fetch() (Line: 138) Drupal\page_cache\StackMiddleware\PageCache->lookup() (Line: 87) Drupal\page_cache\StackMiddleware\PageCache->handle() (Line: 50) Drupal\ban\BanMiddleware->handle() (Line: 48) Drupal\Core\StackMiddleware\ReverseProxyMiddleware->handle() (Line: 51) Drupal\Core\StackMiddleware\NegotiationMiddleware->handle() (Line: 36) Drupal\Core\StackMiddleware\AjaxPageState->handle() (Line: 51) Drupal\Core\StackMiddleware\StackedHttpKernel->handle() (Line: 741) Drupal\Core\DrupalKernel->handle() (Line: 19)
Drupal\Core\Cache\VariationCache->set() (Line: 96) Drupal\Core\Render\RenderCache->set() (Line: 127) Drupal\Core\Render\PlaceholderingRenderCache->set() (Line: 584) Drupal\Core\Render\Renderer->doRender() (Line: 504) Drupal\Core\Render\Renderer->doRender() (Line: 248) Drupal\Core\Render\Renderer->render() (Line: 484) Drupal\Core\Template\TwigExtension->escapeFilter() (Line: 121) __TwigTemplate_459bf373edf1d10af4d9b11648cf5e7e->doDisplay() (Line: 388) Twig\Template->yield() (Line: 344) Twig\Template->display() (Line: 359) Twig\Template->render() (Line: 51) Twig\TemplateWrapper->render() (Line: 33) twig_render_template() (Line: 348) Drupal\Core\Theme\ThemeManager->render() (Line: 491) Drupal\Core\Render\Renderer->doRender() (Line: 248) Drupal\Core\Render\Renderer->render() (Line: 484) Drupal\Core\Template\TwigExtension->escapeFilter() (Line: 91) __TwigTemplate_0f4f23457c8372651ce1e9c1968feaeb->doDisplay() (Line: 388) Twig\Template->yield() (Line: 344) Twig\Template->display() (Line: 359) Twig\Template->render() (Line: 51) Twig\TemplateWrapper->render() (Line: 33) twig_render_template() (Line: 348) Drupal\Core\Theme\ThemeManager->render() (Line: 491) Drupal\Core\Render\Renderer->doRender() (Line: 248) Drupal\Core\Render\Renderer->render() (Line: 158) Drupal\Core\Render\MainContent\HtmlRenderer->Drupal\Core\Render\MainContent\{closure}() (Line: 638) Drupal\Core\Render\Renderer->executeInRenderContext() (Line: 159) Drupal\Core\Render\MainContent\HtmlRenderer->renderResponse() (Line: 90) Drupal\Core\EventSubscriber\MainContentViewSubscriber->onViewRenderArray() call_user_func() (Line: 111) Drupal\Component\EventDispatcher\ContainerAwareEventDispatcher->dispatch() (Line: 186) Symfony\Component\HttpKernel\HttpKernel->handleRaw() (Line: 76) Symfony\Component\HttpKernel\HttpKernel->handle() (Line: 53) Drupal\Core\StackMiddleware\Session->handle() (Line: 48) Drupal\Core\StackMiddleware\KernelPreHandle->handle() (Line: 28) Drupal\Core\StackMiddleware\ContentLength->handle() (Line: 32) Drupal\big_pipe\StackMiddleware\ContentLength->handle() (Line: 201) Drupal\page_cache\StackMiddleware\PageCache->fetch() (Line: 138) Drupal\page_cache\StackMiddleware\PageCache->lookup() (Line: 87) Drupal\page_cache\StackMiddleware\PageCache->handle() (Line: 50) Drupal\ban\BanMiddleware->handle() (Line: 48) Drupal\Core\StackMiddleware\ReverseProxyMiddleware->handle() (Line: 51) Drupal\Core\StackMiddleware\NegotiationMiddleware->handle() (Line: 36) Drupal\Core\StackMiddleware\AjaxPageState->handle() (Line: 51) Drupal\Core\StackMiddleware\StackedHttpKernel->handle() (Line: 741) Drupal\Core\DrupalKernel->handle() (Line: 19)
Drupal\Core\Cache\VariationCache->set() (Line: 96) Drupal\Core\Render\RenderCache->set() (Line: 127) Drupal\Core\Render\PlaceholderingRenderCache->set() (Line: 584) Drupal\Core\Render\Renderer->doRender() (Line: 504) Drupal\Core\Render\Renderer->doRender() (Line: 248) Drupal\Core\Render\Renderer->render() (Line: 484) Drupal\Core\Template\TwigExtension->escapeFilter() (Line: 162) __TwigTemplate_459bf373edf1d10af4d9b11648cf5e7e->doDisplay() (Line: 388) Twig\Template->yield() (Line: 344) Twig\Template->display() (Line: 359) Twig\Template->render() (Line: 51) Twig\TemplateWrapper->render() (Line: 33) twig_render_template() (Line: 348) Drupal\Core\Theme\ThemeManager->render() (Line: 491) Drupal\Core\Render\Renderer->doRender() (Line: 248) Drupal\Core\Render\Renderer->render() (Line: 484) Drupal\Core\Template\TwigExtension->escapeFilter() (Line: 91) __TwigTemplate_0f4f23457c8372651ce1e9c1968feaeb->doDisplay() (Line: 388) Twig\Template->yield() (Line: 344) Twig\Template->display() (Line: 359) Twig\Template->render() (Line: 51) Twig\TemplateWrapper->render() (Line: 33) twig_render_template() (Line: 348) Drupal\Core\Theme\ThemeManager->render() (Line: 491) Drupal\Core\Render\Renderer->doRender() (Line: 248) Drupal\Core\Render\Renderer->render() (Line: 158) Drupal\Core\Render\MainContent\HtmlRenderer->Drupal\Core\Render\MainContent\{closure}() (Line: 638) Drupal\Core\Render\Renderer->executeInRenderContext() (Line: 159) Drupal\Core\Render\MainContent\HtmlRenderer->renderResponse() (Line: 90) Drupal\Core\EventSubscriber\MainContentViewSubscriber->onViewRenderArray() call_user_func() (Line: 111) Drupal\Component\EventDispatcher\ContainerAwareEventDispatcher->dispatch() (Line: 186) Symfony\Component\HttpKernel\HttpKernel->handleRaw() (Line: 76) Symfony\Component\HttpKernel\HttpKernel->handle() (Line: 53) Drupal\Core\StackMiddleware\Session->handle() (Line: 48) Drupal\Core\StackMiddleware\KernelPreHandle->handle() (Line: 28) Drupal\Core\StackMiddleware\ContentLength->handle() (Line: 32) Drupal\big_pipe\StackMiddleware\ContentLength->handle() (Line: 201) Drupal\page_cache\StackMiddleware\PageCache->fetch() (Line: 138) Drupal\page_cache\StackMiddleware\PageCache->lookup() (Line: 87) Drupal\page_cache\StackMiddleware\PageCache->handle() (Line: 50) Drupal\ban\BanMiddleware->handle() (Line: 48) Drupal\Core\StackMiddleware\ReverseProxyMiddleware->handle() (Line: 51) Drupal\Core\StackMiddleware\NegotiationMiddleware->handle() (Line: 36) Drupal\Core\StackMiddleware\AjaxPageState->handle() (Line: 51) Drupal\Core\StackMiddleware\StackedHttpKernel->handle() (Line: 741) Drupal\Core\DrupalKernel->handle() (Line: 19)
Sous la responsabilité du Responsable du pilotage des contacts de zone de la Direction de l'Expérience Client, vous avez la responsabilité du pilotage du Centre de contacts. vos principales missions consistent à:
- analyser et contrôler l'activité;
- gérer la performance du centre;
- assurer le management des équipes;
- assurer la gestion budgétaire des prestations, des process & communication, digital et expérience client du pays;
- assurer le reporting auprès de la Direction.
- Curriculum Vitae daté et signé(02 pages maximum);
- lettre de motivation adressée à Monsieur le Directeur Général de ICI Partenaire Entreprises;
- Photocopie de la pièce d'identité ou passeport valide;
- Photocopie des diplômes et attestations de travail et de formation;
NP
- être titulaire au minimum d'un diplôme BAC+3 en gestion commerciale, marketing, administration des affaires ou autres domaines connexes;
- justifier d'au moins cinq(05) ans d'expérience réussie en management en centre de contacts sur des opérations voix et digitales avec une excellente connaissance des indicateurs de performance et de qualité;
- faire preuve d'un bon relationnel, d'une bonne organisation et d'un esprit analytique;
- être force de proposition, rigoureux, intègre, autonome et agile;
- montrer une bonne connaissance des outils ACD et autres outils habituels de centre de contacts ainsi que des outils Microsoft bureautique(Word, Excel, Powerpoint).
Merci de faire parvenir votre dossier au plus tard le 29 novembre 2021 à 18 heures à:
- ICI partenaire Entreprises, 01 BP 6490 Ouagadougou 01- 40 avenue Kwame N'Nkrumah, pôle Ressources Humaines- tél: (00226) 25-31-05-53/80- Ouagadougou-Burkina Faso. Ou par Email: contact@ici-pe.com
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